Konecranes is Recruiting fresher Graduate’s for the post of Trainee Global IT Support. Any Bachelor Degree can Apply for those position.
Konecranes Hiring Drive Details:
| Role | Trainee Global IT Support |
| Qualification | BSc/ BCA/ BCS/ BE/ BTech |
| Batch | 2018 to 2022 |
| Salary | ₹ 6.2 LPA Expected |
| Job Location | Across, India |
| Last Date | ASAP |
| Experience | Fresher |
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
Your key responsibilities :
- Exhibit Konecranes Core values and code of conduct into each action
- Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
- Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create a knowledge base
- Assessing the severity, impact, and risk of incidents and escalating to the L2/L3 teams, whenever required.
- Adopt IT processes and policies during day-to-day support.
- Handling IT project activities assigned to you.
- Identify and communicate the problem areas based on the incoming incidents.
- Assistance during User Acceptance Test
- Nice to have awareness of ISO 14001, and 45001 requirements.
Qualifications & Skills :
- Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
- 0-1 year of experience in a Windows environment.
- Good knowledge of OS, Networks, and Applications.
- Familiarity with iOS, Android, Windows, and other mobile operating systems
- Knowledge of SCCM is preferred.
- ITIL knowledge is preferred.
- Communication skills – Verbal, Written
- Team player
- Excellent written and spoken English
- Ability to work and communicate effectively with a globally-distributed team
- Willing to work in a 24×7 shift environment.
What we can offer you :
- Insight into world-class IT Service Delivery
- Competitive Salary
- Work-Life Balance
- Innovative and dynamic working environment
- Support of an excellent IT Service Delivery Team
- Possibility to work in a leading crane building company with leading technology.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries.
