Genpact Offcampus Drive 2024 for freshers for the post of Salesforce Developer. BTech, B.Sc. IT, B.C.A., M.C.A can Apply for this position.
Genpact Recruitment Drive Details:
| Company | Genpact |
| Role | Salesforce Developer |
| Qualification | BTech, BSc. IT, BCA, MCA |
| Batch | 2020/ 2021/2022/2023 & 2024 |
| Salary | ₹7.6 Lakhs PA |
| Job Location | Across, India |
| Last Date | ASAP |
| Experience | Freshers |
We are inviting applications for the role of Principal Consultant- SFDC support – Application Support L3!
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshootand identifysolutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internalteams
- Provide prompt and accuratefeedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurateand timelyreports
Post patching issue this gets more people to apply fojob role resolution. Provideand document RCA & corrective actions on repetitive issues for permanent fix, Provide Guidance and Support to other IT Team Knowledge Management Process; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain update user self-help documentation and quick reference guides for frequently asked questions about the application.
Enable the users to handle activities by their own
Qualifications:
- Bachelor’s/Graduation/Equivalent Preferred qualifications in IT (B.Tech, B.Sc. IT, B.C.A., M.C.A.)
- Salesforce knowledge is MUST. Must be able to SUPPORT Application built on Salesforce Platform and integrated with various systems viz SAP, Webservice, API Integration, middleware.
- Managing Salesforce Schedular Jobs, Apex Jobs, SOQL, Process Builder, Custom Object, Reports, Data Loader, Permissions & profile, Audit, Debug application
- Must know Support process, Issue Management, Ticket Management
- Good Understanding of Salesforce platform (Admin and Code level understanding, Salesforce Email/API Limits)
- Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
- Excellent customer facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports and resolving impediments. The person should have a technical capability to troubleshoot applications, implement new technologiesand articulate the solutions to the customer.
- Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of overall status
- Ability to drive compliance & process adherence
About Genpact:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required topay to participatein our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
