Genpact Recruitment Drive 2023 for freshers for the post of MAC OS Desktop Support Engineer. Any Bachelor Degree can Apply for this position.
Genpact Recruitment Drive Details:
| Company | Genpact |
| Role | MAC OS Desktop Support Engineer |
| Qualification | Any Bachelor’s degree |
| Salary | ₹ 4.5 LPA Expected |
| Job Location | Across, India |
| Last Date | ASAP |
| Experience | Fresher |
Job Description:
Looking for a macOS Desktop Engineer to grow our team. This individual will be responsible for building, maintaining, and troubleshooting our macOS IT infrastructure.
Responsibilities:
- Support the macOS and JAMF environments.
- Supporting the infrastructure and configuration for JAMF and JAMF Connect.
- Maintain macOS Zero Touch Deployment process and configurations via JAMF.
- Collaborating with the team and other teams to modernize our macOS environment.
- Creating scripts to automate processes, tasks, and more.
- Manage software deployments via JAMF.
- Designing modern standards for patch management and then executing the processes associated with OS and application-level updates/upgrades.
- Provide endpoint health and performance insights using JAMF, PowerBI, etc.
- Acting as an escalation point for complex technical issues.
- Identify system trends related to endpoint issues and develop modernized solutions to improve efficiency and stability.
- Creating and maintaining relevant knowledge base articles for our IT Service Desk, Desktop Support, and end users.
- Working with internal teams and leadership to understand business requirements and providing solutions to meet them.
- Communicating progress reports to managers, project managers, and other internal stakeholders.
- This position required the ability to work in a project-based environment requiring flexibility and teamwork; performs other job duties as assigned.
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Qualifications:
Minimum Qualifications/ Skills
- JAMF 200/300 certifications (or equivalent experience)
- Extensive experience supporting macOS Monterey in an enterprise environment.
- Experience with JAMF, JAMF Connect, and Nudge.
- Strong experience in designing and implementing best practices around OS update/upgrades, patch management, provisioning, and software deployment.
- Advanced knowledge of modernizing macOS infrastructure.
- Ability to troubleshoot and solve complex issues associated with hardware and software.
- Experience automating processes and tasks using Bash or Python.
- Ability to deliver projects on schedule and communicate regular progress reports to internal stakeholders.
- JAMF 400 certifications is a plus.
- Beyond Trust Privilege Management experience is a plus.
- Microsoft Defender experience is a plus.
- Netskope experience is a plus.
- Windows experience is a plus.
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