Amdocs is hiring fresher’s Graduate’s for the post of Technical & Business Operations Agent. Any Graduate Degree can Apply for those position.
Amdocs Hiring Drive Details:
| Role | Technical & Business Operations Agent |
| Qualification | Any Graduate |
| Batch | 2019 to 2023 |
| Salary | ₹ 3.6-5.2 LPA Expected |
| Job Location | Across India |
| Last Date | ASAP |
| Experience | Fresher |
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
Responsibilities :
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
Qualifications :
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
Why you will love this job :
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
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