Amazon Hiring Freshers 2023 | Catalog Assistant | Apply Now

Key Job Responsibilities for Amazon Hiring :

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
• Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring
• Amazon remains competitive, wide selection and good product information and solving challenging operational goals.
• Also include maintaining records of work, tracking business workflow, escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

Basic Qualification :

• Bachelor’s degree required.
• Strong Analytical & Excellent communication skills (verbal and written) & should be able to articulate thoughts clearly: both verbally & written form.
• Be detail-oriented & well organized, capable of handling multiple projects at once, and deal with rapidly changing priorities in a fast-paced environment.
• Must have experience in establishing, measuring & meeting service level agreements, improving the performance & quality of the processes & managing complex operational concerns.
• Experience in a highly analytical, results-oriented environment.
• Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
• Highly proficient in Microsoft Office and Windows based applications. · Peer respect – establish and maintain cooperative working relationships.

Deloitte Off-Campus Drive 2023 | Analyst – ABI | Apply Now >>

Preferred Qualification :

• Knowledge in Excel, SQL and Macros would be a plus.
• Experience with e-commerce, retail, advertising, or media would be an advantage.